1. Overview
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
This Return and Refund Policy outlines your rights and how we handle returns, exchanges, and refunds.
2. Returns
You may return items within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original packaging.
- All tags, labels, and accessories are still attached.
- You have the receipt or proof of purchase.
Items that cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Intimate or sanitary goods (for hygiene reasons)
To start a return, please contact us at [email protected] with your order number and reason for return. We’ll provide instructions on how and where to send your package.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or sent in error.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- We are not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-14 business days to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
5. Exchanges
We only replace items if they are defective, damaged, or the wrong size.
If you need to exchange an item, please contact us at [email protected] before sending your return.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 3 days of delivery with photos and a description of the issue. We’ll make it right by sending a replacement or issuing a refund.
7. Contact Us
For any questions regarding returns or refunds, please contact our customer support team: